Sears Service Sucks!

After two and a half weeks, my washer is still not fixed. It's called the Calypso and many years ago it was considered a top of the line machine and very expensive. I didn't even flinch when they asked for my credit card at the time of purchase. I wanted the best washer I could find. Even though I believe I found it, I still purchased the warranty package which was another couple of hundred dollars and I continue to update it each time it expires. In eight years, I've had to take advantage of it maybe three times.
Now after spending so much money, why did I have to wait this long to get it fixed. I'll tell you. The washer/dryer repair man couldn't fix it the first time because he didn't have the part needed to fix it (all he needed was a water pump--a standard part). So, I had to wait another week to get a water pump that didn't come in a week (and nobody found it necessary to call me and let me know it wasn't coming). After tracking it down myself, I made arrangements for another visit. That visit never happened because by the time I got the call, the person was gone. So you would think that since this was their screw up, they would bend over backwards to satisfy the customer, right. WRONG! After approximately five calls to the Sears Repair Center and Consumer Services, being put on hold at 15 minute intervals, three lies and a worker with an attitude (he had the nerve to say "whatever" when I called him on his tardiness), I'm finally getting my washer fixed.
I decided to do a little research on Sears and found some interesting articles. It seems Sears supports outsourcing which in and of itself means there's little to no emphasis on customer service since no one is close by to handle those issues. There are also articles about failed CEO's and poor service that could have been detrimental to peoples lives ("Sears Left Me Without A Refrigerator For 18 Days," a complaint letter written by a man who had to chill his familiy's insulin with bags of ice while waiting for a repair). How sad. How pathetic. How Sears sucks!
I would suggest you reconsider any major appliance purchases made at Sears because the follow up is not worth the dollars spent.