UHAUL IN T'VILLE

Never mind good customer service. On Friday, January 25, I was just asking for service period. Listen to this. Earlier in the week, my husband reserved a 15' truck from UHaul using a credit card. We were moving a bedroom set from my home in Thomasville, GA to Miami, FL, a seven hour drive.
Thomasville is a small town where life is simple and laid back. Where hustle and bustle only happens in books and the outside world. And, the people are so nice that if hit them, they will apologize for having their face in the way. It's in the genes. So, when we stopped by the service station reserving our truck prepared to add on a car trailer, imagine our surprise when we discovered we could get the trailer, but there was nothing to pull it. The truck, our truck, had been taken to Tallahassee the day before.
Kam was calling around frantically to find another one, but to no avail. And the regional officer I spoke to on the telephone said I was going to have to drive to Tallahassee and pick it up. That's Tallahassee... Florida... another state... 40 miles away. Is anyone else feeling as dejected as I felt?
"I'm in town to celebrate a my neice's sixth birthday. I can't leave her party to get a truck in another city," I said.
That meant nothing to them.
"I have no transportation," I said.
Still nothing.
This was a guaranteed $400+ sale, but still they could not get someone currently on staff to bring that truck to Thomasville. FOUR HUNDRED DOLLARS. That's no small amount.
Kam was great though. During the few seconds my temper was about to be rise from 0 to pissed off, she was able to secure a truck... from Budget, right down the street.
I don't mind telling you, UHaul lost my business. Budget was cheaper. They had more than enough trucks. Most importantly, they had better service. I'm never going back to UHaul for transportation and after speaking to a few friends who I learned later have had similar problems, I never will again.
On a side note, for those carriers who deal with UHaul trucks, especially Kam and Barry, get out now! It's not worth the aggravation.