Have you ever read those quotes in finance books that say if you invest the money you spend on cups of coffee, you could be rich. Well, I read it and that's about it. As a true fan of Starbuck's, I declare I will not and cannot give up my white chocolate mocha low fat with creme or my hot apple cider. And with each overpriced cup, I usually get a great big smile. But somehow, the Starbuck's inside Target at the Midtown Plaza on 36th Street and N. Miami Avenue didn't get the memo. They find time to gossip with their friends, pay very little attention to me or my order. It's a wonder they can get it right.
I must confess that last week I was pleasantly surprised. The young lady was quick and courteous. She didn't smile much, but the coffee was served quickly and it tasted great. Her barrister skills really shined through. She was so efficient, I found myself looking for the tip cup they aren't suppose to have. Under normal circumstances, I wouldn't go back, but maybe I'll give them another try, at least when I see she's working.
As always, the views expressed on this blog are my own. Use this as a guide only. This critique was not solicited, nor was I hired to share these thoughts. I am not a professional. I'm just a customer looking for great service. The names of the individuals mentioned are eliminated, primarily to protect me. Please remember, everyone's opinion is different and I encourage you to check it out for yourself.
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